Frequently asked questions

Privacy policy and data protection

Privacy policy and data protection

According to the provisions of the GDPR 2016/679 of the European Parliament and the Council of 27 April 2016 and Law 15/1999 of 13 December on the Protection of Personal Data, the client/user is hereby informed and consents to the inclusion of their data onto a file owned by ACUMBAMAIL, S.L., which has been duly registered with the Spanish Data Protection Agency in order to provide information about the requested products and services, as well as to send commercial information thereabout. We would also like to inform you of your rights of access, rectification, cancellation and opposition, exercisable at the registered office of ACUMBAMAIL, S.L., located at Avenida Rey Santo 3D, planta 3, oficina 2 - 13001 CIUDAD REAL - CIUDAD REAL.

We also inform you that the personal data provided shall not be disclosed or communicated, even for the safekeeping thereof, to third parties.

All our infrastructure is hosted in Spain, so it is guaranteed that there are no international data transfers. We also have the necessary security measures for the level of security that corresponds to the data we handle, in accordance with the guidelines of the Spanish Agency for Data Protection.

0. Purpose and acceptance

This disclaimer regulates the use of the website (hereinafter, THE WEBSITE), which is owned by ACUMBAMAIL, S.L. (hereinafter, THE OWNER).

Browsing the website belonging to THE OWNER attributes the condition of a user thereof and implies full and unreserved acceptance of all and each of the provisions included in this Disclaimer, which may be subject to change.

The user undertakes to make proper use of the website in accordance with applicable laws, good faith, public order, uses of traffic and this Disclaimer. The user shall be liable to THE OWNER or to third parties for any damages which may be caused by breach of this obligation.

1. Identification and communications

THE OWNER, in compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, hereby states that:

Its trading name is: ACUMBAMAIL, S.L. Its Tax Number is B13538590. Its registered address is: Avenida Rey Santo 3D, planta 3, oficina 2 - 13001 CIUDAD REAL - CIUDAD REAL.

Registered in the Trade Register of Ciudad Real, Journal 50, Entry 1248, Volume 551, Sheet 1, Inscription 1a, Page CR-21870. To contact us, please use one of the means of contact detailed below:

Telephone: +34 91 198 84 05


All notifications and communications between users and THE OWNER of THE WEBSITE shall be deemed effective, for all purposes, when conducted by post or any other means described above.

2. Conditions of access and use

Access to THE WEBSITE is freely available. However, THE OWNER conditions the use of some of the services offered on its website to the prior completion of a corresponding form.

The user guarantees the authenticity and timeliness of all data which he/she communicates to THE OWNER, and shall be solely responsible for any false or inaccurate statements made.

The user expressly agrees to make appropriate use of the content and services of THE WEBSITE and, among other aspects, not to use it to:

a) Disseminate content of a criminal, violent, pornographic, racist, xenophobic, offensive or pro-terrorism character, or, in general terms, contrary to the law or to public order.

b) Introduce computer viruses or conduct any actions which may alter, harm, interrupt or create errors or damage to electronic documents, data or physical and logical systems of THE OWNER of THE WEBSITE or of third parties; nor to hinder the access of other users to THE WEBSITE and its services through mass consumption of computing resources through which THE OWNER of THE WEBSITE provides its services.

c) Attempt to gain access to the email accounts of other users or to restricted computing systems THE OWNER of THE WEBSITE or of third parties and, where applicable, to extract information.

d) Violate the rights of intellectual or industrial property, nor to violate the confidentiality of information belonging to THE OWNER of THE WEBSITE or to third parties.

e) Impersonate another user, public administration or a third party.

f) Reproduce, copy, distribute, allow public access or otherwise through any form of publicly communicating, transforming or modifying the content thereof, unless the necessary authorisation has been obtained from the relevant copyright holder, or this is deemed legally permitted..

g) Collect data for advertising purposes and to transmit any kind of publicity and communications for sales or other commercial purposes without any prior request or consent.

All content on THE WEBSITE, including text, photographs, graphics, images, icons, technology, software, as well as graphic design and source code, belongs to THE OWNER thereof, without the user being granted any right to exploit said content, beyond what is strictly necessary for the correct use of THE WEBSITE

In short, users who access this website may view the content thereof and perform, where appropriate, authorised private copies, provided that the copied elements are not subsequently transferred to third parties or installed in network-connected servers, nor are subject to any kind of exploitation.

Likewise, all trademarks, trade names or logos of any kind appearing on THE WEBSITE are the property of THE OWNER thereof, without this construing that the use thereof or access thereto confers the user any type of right thereto.

The distribution, modification, transfer or public communication of content and any other act not expressly authorised by the holder of the rights of exploitation are prohibited. The establishment of a hyperlink does not imply in any case the existence of relations between THE OWNER of THE WEBSITE and the owner of the website in which it is established, nor the acceptance and approval by THE OWNER of THE WEBSITE of the content or services thereof. Persons who intend to establish a hyperlink must request prior written authorisation from THE OWNER of THE WEBSITE. In any case, the hyperlink shall only allow access to the homepage of our website, and shall not publish false, inaccurate or incorrect statements or information about THE OWNER of THE WEBSITE, nor shall it include content breaching the law, general morality and public order.

THE OWNER is not liable for the use which any user thereof may make of the materials made available on THE WEBSITE, nor for any actions he/she may perform based on said materials.

3. Exclusion of guarantees and responsibilities

The content of this WEBSITE is general in nature and solely for information purposes, without access to the content thereof being fully guaranteed, nor it being deemed complete, correct, valid, current, suitable or useful for a specific purpose.

THE OWNER of THE WEBSITE disclaims, as far as is permitted by law, any liability for damages of any kind arising from:

a) Inability to access THE WEBSITE or the lack of truthfulness, accuracy, completeness and/or timeliness of content, as well as the existence of faults and defects of any kind regarding the content transmitted, distributed, stored or made available to users thereof, or regarding the services offered therein.

b) The presence of viruses or other elements in the content which may cause alterations in the computer systems, electronic documents or data of users.

c) Failure to comply with laws, good faith, public order, use of traffic and this disclaimer as a result of improper use of THE WEBSITE. In particular, by way of example, THE OWNER thereof is not responsible for the actions of third parties which may violate rights of intellectual and industrial property, trade secrets, rights of honour, of individual and family privacy and of personal image, and legislation on unfair competition and illegal advertising.

Furthermore, THE OWNER accepts no liability for information which may be found outside THE WEBSITE and is not managed by our Webmaster. The purpose of the links which appear on THE WEBSITE is exclusively to inform the user about the existence of other sources likely to expand the content offered by THE WEBSITE. THE OWNER neither guarantees nor accepts liability for the operation or accessibility of the linked sites; nor does it suggest, invite or recommend a visit thereto, so, consequently, shall not be liable for any results obtained. THE OWNER of THE WEBSITE is not liable for the establishment of hyperlinks by third parties.

4. Privacy policy

In compliance with the provisions of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council, dated 27 April 2016, please note that your personal data will be incorporated into our duly registered data processing systems and which may be be assigned when legally appropriate. Your data will be used for dealing with enquiries, comments and reservations that you send us directly or via this website, and for any promotional purposes of our services which may take place.

The data subject is guaranteed the exercise of the rights of access, rectification, cancellation and opposition of their data, which shall be conducted in writing to the postal address given in the Information on data processing section or to the following email address:

In any case, the data subject is hereby informed and consents to the storage of this data under the appropriate conditions of security and professional secrecy for the period required for the purpose for which it is collected, processed and transferred. necessary for the purpose for which it is collected.

Data processing information

In order to comply with the provisions of the General Data Protection Regulation of the EU, the user shall receive regular and specific information from the data controller about the uses and purposes of said data. For this, the user is hereby informed about the following aspects:


Business name: ACUMBAMAIL, S.L

VAT number: B13538590

Address: Avenida Rey Santo 3D, planta 3, oficina 2 - 13001 CIUDAD REAL - CIUDAD REAL


Telephone: 91 198 84 05

DPO: Ignacio Arriaga Sánchez

DPO contact:


Management of user enquiries and information. The information shall be kept for a maximum period of 24 months, unless there is an express request of deletion from the user. After this time, the information shall be stored indefinitely.

Legal status

Explicit consent.


Transfers are not expected.


All the rights included in the current privacy regulations.

Origin of data

The user.

Database hosting

The website covered by this privacy policy is hosted within the European Union and complies with the requirements in the privacy regulations at the time of writing.


We believe that the protection of personal data is essential, so if the user were a minor, they may only provide their personal data with the prior consent of their parents or guardians.

In no case shall data from minors be processed without the authorisation and consent of parents or legal guardians.

About Chrome Web Store User Data Policy

The use of information received from Google APIs will adhere to the Chrome Web Store User Data Policy, incluiding the Limited Use requirements.

Regarding the data collected from users by the extension, it is certified that it complies with the Limited Use policy. According to the standard disclosures defined by Chrome Web Store, it is stated below from which categories it is required to collect data.

Personally identifiable information

It is collected. To attach the name and the email address of the user's Google account to its corresponding Gumbamail account is required in order to correctly identify and link an user logged into Gmail with its Gumbamail account.

In addition, when filling the payment form for paid plans, extra personal identifiable information is required, like the VAT number. This information is required to support the billing process.

Health information

It is not collected. No type of medical or health information (heart rate data, medical history, symptoms, diagnoses or procedure, etc.) is required.

Financial and payment information

It is collected. No credit card numbers are stored, as payment operations are redirected to the Stripe's payment platform, but it is required to store the payments history to support the billing process.

Authentication information

It is not collected. No authentication information is directly collected by the extension, as the authentication and authorization process is delegated to the official Google accounts authentication flow.

Only the unique identifier associated to the Google account is obtained and stored during the account activation because of a security reason, in order to guarantee that each request to operate with an account has been generated by its owner.

Personal communications

It is not collected. No type of personal communications information (like emails or chat messages from Gmail) are read, accessed, or stored by the extension.

The content of the emails explicitly created and sent through our infrastructure are excluded from this category, as this is precisely the main purpose of the extension.


It is collected. The IP address is taken in consideration when registering a new account for account quality categorization purposes.

Web history

It is not collected. No type of web history information (such as the list of web pages that a user has visited) is required.

User activity

It is not collected. No type of user activity information (network monitoring, clicks, mouse position, scroll, keystroke logging, etc.) is required.

Website content

It is collected. As long as the user can supply as many resources as desired while designing the content of the email (upload images, set descriptive texts, display videos, etc.) it is required to store these resources.

Recipients of personal data

Google Analytics

Google Analytics is a web analytics service provided by Google, Inc. a Delaware corporation with headquarters at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States.

Google Analytics uses cookies to help the owner analyze how users use the website. The information generated will be transmitted to and stored by Google on servers in the United States. More information can be found at Google Privacy Policy.

Web Browsing

When browsing THE WEBSITE non-identifying data may be collected, which may include, IP address, geolocation, a record of how services and sites are used, browsing habits and other data that cannot be used to identify you. THE WEBSITE uses the following third-party analytics services:

- Google analytics

The owner uses the information obtained to obtain statistical data, analyze trends, administer the site, study browsing patterns and to gather demographic information.

Updates or changes on our privacy policy

The owner of this website may modify this Privacy Policy in accordance with the legal or regulatory requirements, with the purpose of adapting the said policy to the instructions issued by the Spanish Data Protection Agency, or to comply with the data privacy policy required by the Chrome Web Store. Therefore, users are advised to visit this page on a regular basis.

5. Procedures in the event of illegal activities

In the event that any user or third party considers that there are facts or circumstances which may disclose any illegal use of content and/or inappropriate activity on the pages included in or accessible through THE WEBSITE, they should notify the OWNER of THE WEBSITE, duly identifying themselves, specifying the alleged violations, and expressly declaring under their responsibility that the information provided in the notification is accurate.

Any litigation which may concern THE WEBSITE of THE OWNER shall correspond to Spanish law, under the jurisdiction of the Courts and Tribunals of Ciudad Real (Spain).

6. Publications

The administrative information provided through THE WEBSITE does not replace the legal publication of the laws, regulations, plans, general provisions and acts which must be formally published in official government bulletins, which conform the only instrument attesting the authenticity and content thereof. The information available on this website shall be understood as a guide without legal validity.

This document was last updated on 30 November 2020.